CreditLadder Review: Can it Improve Your Credit Score?


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By Cai Bradley

on Tuesday 23 July 2019


CreditLadder logo

The majority of us find ourselves relying on our credit rating to help us borrow money in the form of mortgages or personal loans at some point during our adult lives.

But because credit scores only take into account certain financial behaviours, it can be difficult for young people – especially first-time buyers – to build up the credit history they need to take out a competitive mortgage.

One factor that hasn’t traditionally been considered as a way to help increase your credit score is rent payments, but CreditLadder hopes to change that with its unique feature that allows rent to be considered as a form of credit!

What is CreditLadder?

CreditLadder is a credit reporting service that offers help to first-time buyers – who typically have a below-average credit rating – to get a mortgage, by providing details of their rent payments directly to the UK’s leading credit reference agency (CRA), Experian.

They do so to demonstrate the financial reliability of the individual, in the hope that the CRA will see the regular rent payments as a form of credit and perhaps improve their Experian credit score in the long-run.

CreditLadder Review Screenshot

Young people are forking out hundreds of pounds each month to their landlords, in-full and on-time, so why shouldn’t they be rewarded for it in the form of a better credit rating?

How does CreditLadder work?

Signing up is easily done via their website (or the Starling Bank app – which we’ll discuss later in this CreditLadder review) with some simple details, including personal information such as your name, address and phone number, as well as information about the property, your landlord and the bank you use to make rent payments.

By signing up, you are basically giving CreditLadder permission to forward your rent payment details to Experian (and other CRAs that they partner up with in the future). Your Experian credit report will then be updated with rent payment information each month.

CreditLadder sign up form

You won’t be able to see this unless you sign up to Experian or a credit checking website that uses Experian’s data, but fear not, it will be there, and you’ll be glad to hear that it’s likely to have a positive impact on your credit status.

Credit Ladder now also works with the UK’s number one mortgage broker and could help you every step of the way as you begin your journey on the property ladder.

If ever you want to cancel a Credit Ladder account or disable it temporarily for whatever reason, you can do so using these instructions.

Do I need permission from my landlord to use CreditLadder?

You don’t need to get permission from your landlord to use CreditLadder, but they will be contacted in order to verify that you are genuinely a tenant at their property. For this reason, it’s worth talking to your landlord about signing up to CreditLadder before doing so, just as a matter of courtesy more than anything.

It’s an important part of the application and must be completed before you can benefit from the service.

If your tenancy agreement is amended, cancelled or updated in any way, you are obliged to provide that information to CreditLadder. It’s easy to do and can be done using your online portal within a matter of minutes.

How does Credit Ladder improve your credit score?

There’s no guarantee, but CreditLadder provides Experian with evidence of you regularly paying rent and keeping up with your financial obligations, which it hopes will prove your reliability and ability to manage payments.

That should in turn build a solid credit history and a better credit score, which should then increase your likelihood of being accepted for a mortgage. As there’s limited evidence to prove this at the moment, this can only be described as the best case scenario.

The worst case scenario is that it doesn’t make much difference to your credit score, and that’s about it, meaning that there’s little-to-no risk to using the service.

CreditLadder’s primary aim is to increase its users’ chances of being accepted for a mortgage (and other types of credit) during these difficult economic times, which they could well succeed in - as long as lenders buy into the service.

What about other CRAs?

A credit reference agency (CRA) is an organisation that stores data about you, primarily things about your financial behaviour and credit applications. There are three main credit reference agencies in the UK, with Experian (the one that CreditLadder refers your rent information to) being one of the most popular.

Not all credit lenders will take data from Experian though, and many will use just one or two of the CRAs to get your credit report, rather than all of them.

CreditLadder informs Experian of members’ rent payments, but it currently has no agreement with any of the other CRAs in the UK – Crediva, Equifax or TransUnion.

CreditLadder bosses claim that they are looking to partner up with these other CRAs in the near future and, with the backing of the widely used Experian, it seems that the likes of Equifax and TransUnion will want in sooner rather than later.

Is CreditLadder legit?

CreditLadder is a safe and legitimate way of building your credit score in the UK. It is affiliated with Nationwide and Experian, and is authorised and regulated by the Financial Conduct Authority (FCA).

Tens of thousands of tenants have registered with Credit Ladder, and the company is also supported by HM Treasury (the government’s finance ministry).

It has a TrustScore of 4.7/5 and 93% of consumers reviewed their experience as ‘Excellent’ or ‘Great’, which reiterates just how safe and reliable CreditLadder is.

Which banks does CreditLadder support?

It does matter which bank you’re with, but CreditLadder accepts reports from the majority of large banks in the UK, including (but not limited to) the following:

  • Natwest

  • Nationwide

  • RBS

  • TSB

  • Barclays

  • Halifax

  • HSBC

  • Lloyds Bank

  • Santander

  • Starling*

  • Monzo

  • First Direct

  • Co-operative Bank

  • Metro Bank

*It’s worth noting that Starling Bank and CreditLadder just announced a partnership, which means that those who bank with Starling are able to have their rent information automatically sent to Experian by CreditLadder, if they wish.

You can even sign up to the CreditLadder service via the Starling Bank app, just to make things even easier.

Nationwide is the only lender who has officially stated that it is committed to using CreditLadder as a source of rent payment information when deciding the eligibility of mortgage applicants, but CreditLadder has stated that it has plans to expand their network of lenders as soon as possible.

It’s still a relatively new organisation, so there’s limited evidence to show that their idea actually works, but it certainly seems to be moving in a positive direction.

Is CreditLadder free to use?

Credit Ladder provides your rent payment information to Experian completely free of charge, but there’s also an option to purchase a paid plan, CreditLadder Plus.

The paid version of the service costs just £8.99 per month and provides users with benefits such as free mobile phone insurance (worth £102 a year), savings plans, and discounts at over a hundred retailers.

CreditLadder Plus members get discounts at places like Waitrose, Argos, Currys PC World, Deliveroo, Costa Coffee, Odeon, Sainsbury’s, Starbucks and Tesco.

CreditLadder claims that its Plus customers save £263 per year on average, so it could be worth considering if you’re the type that loves a bargain hunt!

But for those that just want their rent information to be provided to Experian, the free account will do just fine. And remember, if CreditLadder is asking for your bank details when you sign up for a free account, it’s only for the purpose of reading your bank statement to provide the rent information to Experian.

How does CreditLadder benefit landlords?

What CreditLadder has introduced could essentially act as an incentive for tenants to pay their rent on-time, so as landlords, you’ll never be waiting on rent again.

It’s also due to introduce two new services for landlords before the end of 2019, including access to and information regarding:

A summary of our Credit Ladder review

So, can renting boost your credit rating? If you sign up to CreditLadder, it absolutely can.

Although it’s still relatively early days for CreditLadder – having only been founded in 2016 – it has certainly made waves within the industry and could well change the way that first-time buyers are looked at by lenders.

Being able to improve their credit score by paying rent is without doubt a sign of better things to come for first-time buyers in the UK!

If you enjoyed our CreditLadder review, you might like our guide to Check My File, which looks at the multi-agency credit reporting website.

How to improve your credit score

Other than using CreditLadder and using your rent payments to build a credit history, how else can you improve your credit score?

There are quite a few ways to enhance your credit eligibility, namely:

  • Registering on the electoral roll
  • Building a credit history from an early age*
  • Making payments in full and on time
  • Limiting your credit application
  • Closing unused bank accounts
  • Cutting ties with negative financial associates

*Building a credit history as a young adult is crucial and can be done by spending little and often on a credit card, paying bills regularly, or even by paying rent if you’re a CreditLadder user.

For more information, head over to our full guide on ways to improve your credit score.


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